Sorry Seems to be the Hardest Word

We all know that moment - when your blood begins to boil, your face reddens, and heat and anger are swelling inside of you. Maybe it was because of something said or done to you, or maybe it was because of something not done that was promised. Either way, they messed up, and they deserve to pay. But what you do next has the potential to make or break your relationship.

Is there a right way to handle conflict? Will you make the right choice?