Focus on the link, not the distance

Have you ever found yourself in the middle of what

appeared to be a casual conversation and suddenly someone's yelling, you're pointing fingers, and it feels like utter chaos?

In Week 2 of our new series Rules of Engagement, we will dig a little deeper into what to do when a conversation goes haywire. How do you keep your calm? How do you move forward to find a solution? Watch to find out!